Privacy policy
At Wave of Wellness (referred to as "Wave of Wellness," "we," "our," or "us"), we are committed to protecting and respecting your privacy. We understand that privacy is an essential part of your relationship with us, and we ensure that we handle your personal information with care and in full compliance with privacy regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our services.
1. DEFINITIONS
- Products refers to wellness items such as shampoo, lotions, oils, and other related products sold on the Wave of Wellness website.
- App refers to the Wave of Wellness mobile application for smartphones and tablets.
- End User refers to any customer who purchases products through the Wave of Wellness platform.
2. WHO WE ARE
Wave of Wellness is an online wellness store offering a variety of products such as shampoo, lotions, oils, and other wellness items. We aim to provide high-quality products that enhance your well-being and improve your daily self-care routine.
3. Who Are Our Users?
Users include visitors to our website or app, as well as individuals who make purchases from our store.
Our customers can be from anywhere, across the country or globally, seeking wellness products to improve their health and lifestyle.
4. Why Should You Read This Privacy Policy?
This Privacy Policy applies to the following categories:
- End Users (customers)
- Visitors to our website or app
By accessing or using our website, app, or services, you agree to the terms outlined in this Privacy Policy.
5. Information We Collect
We collect personal information (e.g., name, email address, phone number) when you register on our platform or use our services. This may include technical data such as IP address, browser version, pages visited, and usage statistics. This information helps us improve your experience and provide personalized services.
You have the option to withhold personal information, but please note that this may limit the services we can offer.
6. Who Has Access to Your Personal Data?
Only authorized personnel at Wave of Wellness, such as our customer support, marketing, and administrative teams, have access to your personal data. This access is granted on a need-to-know basis, ensuring the protection of your information.
We also use third-party service providers for payment processing and shipping, who may need to access certain personal details to complete your transaction.
7. What Else Do We Collect?
In addition to personal information, we may collect data related to your interactions with our platform, such as your communications with our customer service team or order details. We may also gather device and location data if enabled on your device to provide a better shopping experience.
8. Use of Cookies
We use cookies to enhance your browsing experience on our website. Cookies help us track your preferences and improve the functionality of our platform. You can manage cookie preferences through your browser settings, and you can choose to disable cookies, although this may affect your experience on our website.
9. Automated Decision-Making
We do not engage in automated decision-making that affects our customers in a significant way. All data processing at Wave of Wellness is done by human staff, and decisions regarding product recommendations or customer support are made manually.
10. Payment Methods
We use secure payment gateways, including UPI, credit/debit cards, and internet banking, to process payments for your purchases. Our payment system ensures that your payment details are encrypted and protected during transactions.
11. How Long Will We Store Your Data?
We retain your personal data only as long as necessary to complete your order and provide the requested services. If you request the deletion of your account or personal data, we will remove all relevant information, subject to any legal obligations.
If we do not hear from you or see any activity on your account for a period of two years, your data will be automatically removed.
12. How Can You Terminate Your Business Relationship with Us?
If you wish to delete your account or stop purchasing from our platform, you can do so by contacting us. Please note that any outstanding payments or orders must be settled before account deletion can be processed.
13. Your Rights Regarding Personal Data
You have the right to:
- Access, update, or delete your personal data
- Request limitations on how your data is processed
- Withdraw consent for data processing (without affecting prior processing)
- Request your data in a portable format
- File a complaint with the relevant data protection authority if you feel your rights have been violated
For any requests regarding your personal data, please contact our Data Protection Officer at [DPO Contact Information].
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to comply with applicable laws and enhance our services. We recommend checking this page regularly for any changes.
Please bookmark this page and review it periodically to stay informed about how we protect your privacy.
If you have any questions or concerns about this Privacy Policy, feel free to contact us at info@waveofwellness.co.in.